AI workflow study / Astudiaeth ryngweithiol
Customer communication agent.
A customer-reply workflow that identifies missing context and prepares a draft for human review.
Llif gwaith, gyda bwriad
Helpful communication starts with context.
Deallwch y mewnbwn. Gwnewch gynnig defnyddiol. Rhowch y penderfyniad terfynol i’r adolygydd.
Y cyd-destun
Tasg ffocysedig.
Cam nesaf defnyddiol.
A quick reply is only useful if it is accurate. This study uses a fictional delivery enquiry to demonstrate how an assistant can recognise missing information, prepare a clear response and leave the sending decision with a person. It has no inbox, order-system or messaging connection.
Workflow design & interactive prototype
Wedi’i adeiladu fel prototeip llif gwaith rhyngweithiol. Mae’r arddangosiad yn defnyddio ymatebion sampl wedi’u diffinio ymlaen llaw ac nid yw’n cysylltu â model AI nac â system fusnes fyw.
Gwelwch y system
yn meddwl mewn camau.
Dewiswch lif gwaith, archwiliwch y mewnbwn sampl ac adolygwch yr allbwn arfaethedig. Chi sy’n gwneud y penderfyniad terfynol.
Prepare a helpful reply to a fictional delivery enquiry, ready for a person to review.
Sample message: “My order has not arrived. Can you help?” No order record, delivery estimate or customer information is connected to this demonstration.
- 01Understand the sample enquiry
- 02Identify missing information
- 03Prepare a reply for review
Eich gweithle adolygu.
Rhedwch yr enghraifft i ddatgelu’r newidiadau arfaethedig.
Mae’r efelychiad porwr hwn yn dangos y llif gwaith a’r rhyngwyneb. Mae ei ymatebion sampl wedi’u diffinio ymlaen llaw; nid yw’n galw model AI, yn cyrchu siop nac yn cyhoeddi newidiadau.
Y tu mewn i’r gwaith
Wedi’i ddylunio o amgylch
y penderfyniad.
- 01
A fictional delivery enquiry containing no personal customer data.
- 02
A workflow that separates understanding the request from checking the facts.
- 03
A draft response that asks for necessary context rather than inventing an order status.
- 04
A review interaction that never sends a message or contacts a customer.
Offer a thechnolegau