AI workflow study / Estudo interativo
Customer communication agent.
A customer-reply workflow that identifies missing context and prepares a draft for human review.
Um fluxo, com intenção
Helpful communication starts with context.
Compreender a entrada. Fazer uma proposta útil. Dar ao revisor a decisão final.
O contexto
Uma tarefa focada.
Um próximo passo útil.
A quick reply is only useful if it is accurate. This study uses a fictional delivery enquiry to demonstrate how an assistant can recognise missing information, prepare a clear response and leave the sending decision with a person. It has no inbox, order-system or messaging connection.
Workflow design & interactive prototype
Construído como protótipo interativo de fluxo. A demonstração usa respostas de exemplo predefinidas e não se liga a um modelo de IA nem a um sistema de negócio real.
See the system
think in steps.
Choose a workflow, inspect the sample input and review the proposed output. You make the final call.
Prepare a helpful reply to a fictional delivery enquiry, ready for a person to review.
Sample message: “My order has not arrived. Can you help?” No order record, delivery estimate or customer information is connected to this demonstration.
- 01Understand the sample enquiry
- 02Identify missing information
- 03Prepare a reply for review
Your review workspace.
Run the example to reveal the proposed changes.
This browser simulation demonstrates the workflow and interface. Its sample responses are predefined; it does not call an AI model, access a store or publish changes.
Dentro do trabalho
Desenhado à volta
da decisão.
- 01
A fictional delivery enquiry containing no personal customer data.
- 02
A workflow that separates understanding the request from checking the facts.
- 03
A draft response that asks for necessary context rather than inventing an order status.
- 04
A review interaction that never sends a message or contacts a customer.
Ferramentas e tecnologias