AI workflow study / Interaktivna studija
Customer communication agent.
A customer-reply workflow that identifies missing context and prepares a draft for human review.
Tok rada, sa namerom
Helpful communication starts with context.
Razumite ulaz. Napravite koristan predlog. Dajte osobi koja pregleda konačnu odluku.
Kontekst
Fokusiran zadatak.
Koristan sledeći korak.
A quick reply is only useful if it is accurate. This study uses a fictional delivery enquiry to demonstrate how an assistant can recognise missing information, prepare a clear response and leave the sending decision with a person. It has no inbox, order-system or messaging connection.
Workflow design & interactive prototype
Izrađeno kao prototip interaktivnog toka rada. Demonstracija koristi unapred definisane ogledne odgovore i ne povezuje se sa AI modelom ni sa živim poslovnim sistemom.
Vidite kako sistem
razmišlja u koracima.
Izaberite tok rada, pregledajte ogledni ulaz i pregledajte predloženi izlaz. Konačnu odluku donosite vi.
Prepare a helpful reply to a fictional delivery enquiry, ready for a person to review.
Sample message: “My order has not arrived. Can you help?” No order record, delivery estimate or customer information is connected to this demonstration.
- 01Understand the sample enquiry
- 02Identify missing information
- 03Prepare a reply for review
Vaš radni prostor za pregled.
Pokrenite primer da biste videli predložene promene.
Ova simulacija u pregledaču prikazuje tok rada i interfejs. Njeni ogledni odgovori su unapred definisani; ne poziva AI model, ne pristupa prodavnici i ne objavljuje promene.
Unutar rada
Dizajnirano oko
odluke.
- 01
A fictional delivery enquiry containing no personal customer data.
- 02
A workflow that separates understanding the request from checking the facts.
- 03
A draft response that asks for necessary context rather than inventing an order status.
- 04
A review interaction that never sends a message or contacts a customer.
Alati i tehnologije