分析 / 一線筆記
先定義事件,再畫漏斗
有用的衡量計畫,從語言開始。
本篇一線筆記以英文發佈。
A useful measurement plan begins with language. If two people use the same event name to mean different things, the report will carry that disagreement into every discussion.
Write a human description
Describe the action each event represents and when it should happen. Include the difference between seeing a control and activating it. Identify the properties that provide useful context, while keeping personal information out of event names and unnecessary parameters.
Check representative journeys
Walk through a normal journey and a few variations. Consider repeated clicks, validation errors and returning to an earlier page. The question is whether the event sequence tells a faithful story of those actions, rather than simply whether something appears in a report.
Keep definitions with the work
Document changes to the measurement plan alongside changes to the interface. If the meaning of an event changes, record when and why. A clearly defined funnel supports better questions because the team can separate a change in customer behaviour from a change in how the journey is recorded.