專長 / 近觀
AI 助手與知識系統
基於自有知識作答的客戶與團隊助手 —— 有來源、有 guardrail、可轉人工。
機會
讓下一步
成為更好的一步。
Buyers and users expect an answer the moment they ask. Support inboxes drown in the same repeated questions, and product, policy and catalogue answers live in documents no one can search in plain language. Assistants change that only when they answer from your content, not from a generic model.
We build the answer surface on your actual content — catalogue, docs, policies and FAQs — with a retrieval pipeline (embeddings + search), citations for every claim, guardrails for out-of-scope questions and a clean handover to a human with full context. We measure deflection and answer quality from day one.
- 合作方式
- 指定交付負責人 + 團隊
- 時間
- Prototype in 3–4 weeks; FAQ rollout scoped after
我們交付
聚焦正確的事。
- Commerce and support Q&A over your data
- Retrieval (RAG) pipeline over catalogue, docs and FAQs
- Guardrails, citations and human-escalation states
- Usage analytics and deflection measurement
你的收穫
可以真正營運的東西。
- Conversation and knowledge map
- Working assistant on your content with sources
- Guardrails, handover and admin controls
- Rollout plan, docs and measurement
探索互動
看工作流展開。
基於範例資料的可用介面演示。選一個任務，跟進進度，審核建議結果。
See the system
think in steps.
Choose a workflow, inspect the sample input and review the proposed output. You make the final call.
Find inconsistencies in a small sample product catalogue.
Product: Wireless headphones · Category: Audio · Compatibility: missing · Related products use the Headphones category.
- 01Inspect sample product fields
- 02Compare naming and categories
- 03Prepare suggested corrections
Your review workspace.
Run the example to reveal the proposed changes.
This browser simulation demonstrates the workflow and interface. Its sample responses are predefined; it does not call an AI model, access a store or publish changes.
開始之前
一點清晰
走得很遠。
01開始需要我們提供什麼？
問題的簡短描述、現有網站或工具連結（如有）、以及有用結果的樣子。不需要完整規格書。範圍明確後約定存取、DPA/NDA 與內容需求。
02能在現有基礎上做嗎？
可以。從你的現狀與約束出發。聚焦改進或整合可能勝過重建 —— 承諾前我們會給出帶成本的選項與權衡。
03成本、時間與 SLA 如何約定？
調研後給出明確提案：交付物、里程碑、時間表、支援與 SLA 條款。簽字開工；任何變更在額外工作前書面重新定範圍。
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