At Zensign Global, we strive to provide the highest level of service and satisfaction to our clients. We understand that there may be instances where cancellation or a refund is necessary. Please review the following policy to understand our guidelines for cancellations and refunds related to IT services provided by Zensign Global.
Cancellation Policy
1. Project-Based Services
• Clients may request the cancellation of a project at any stage by providing written notice to Zensign Global.
• In the event of cancellation, Zensign Global will invoice the client for any work completed up to the date of cancellation, including any third-party costs incurred on behalf of the client. The client agrees to settle any outstanding payments for work performed up to the cancellation date.
2. Subscription Services
• For services that are billed on a recurring (subscription) basis, clients may cancel the subscription by providing 30 days’ written notice.
• Subscriptions will remain active for the duration of the billing cycle, and services will continue until the end of that cycle. There will be no pro-rata refunds for partial months or unused services.
3. Custom Software Development
• For custom software development projects, cancellations can be requested in writing at any time. However, any non-refundable fees for development milestones already completed, as outlined in the contract, will be charged to the client.
Refund Policy
1. Project-Based Refunds
• Once a project begins and work has commenced, refunds are not typically offered for services already rendered. However, we may provide partial refunds in cases where work has not been initiated, depending on the circumstances and at Zensign Global’s discretion.
2. Subscription Refunds
• For subscription-based services, refunds are not provided for the current billing cycle once payment has been processed. Clients are encouraged to cancel subscriptions in advance of the renewal date to avoid being charged for the next cycle.
3. Prepaid Services
• If a client has prepaid for a block of hours or services, refunds may be requested for unused hours, provided the request is made within 30 days of payment. Refunds for prepaid services are subject to a deduction for any hours or services already utilized.
Exceptions
1. Service Disruptions
• In cases where services are disrupted due to technical issues or Zensign Global’s inability to deliver as per the agreed terms, clients may be eligible for a refund, subject to review.
2. Force Majeure
• No refunds will be provided for cancellations or interruptions caused by factors beyond our control, including but not limited to natural disasters, government actions, or other unforeseen events.
Requesting Cancellations or Refunds
To request a cancellation or refund, clients must contact Zensign Global via email at [support@zensignglobal.com] or through their designated account manager. All requests will be reviewed, and clients will be informed of the outcome within 7 business days.
Changes to this Policy
Zensign Global reserves the right to modify this Cancellation and Refund Policy at any time. Clients will be notified of any significant changes through email or on our website.